End-to-End Field Service & Maintenance Excellence

In the field, having real-time access to accurate asset information at the point of service is the key to maximizing technician productivity. With IFS Field Service Management, even the most complex jobs become streamlined—eliminating manual processes and empowering your teams with complete visibility.

Complete Control Over Service Operations

• Asset Intelligence at Your Fingertips
  ✓ Access full equipment history, manuals, and IoT sensor data onsite
  ✓ Track serialized parts and warranty coverage in real time
  ✓ Eliminate guesswork with AI-powered diagnostics
• Automated Service Execution
  ✓ Auto-generate work orders from customer requests
  ✓ Link repairs to contracts for automated billing
  ✓ Enforce compliance with digital checklists and sign-offs

Why IFS Field Service Leads the Market

✔ Gartner Magic Quadrant Leader – Recognized for 5+ consecutive years
✔ 35% Faster Repairs – Proven first-time fix rate improvement
✔ Seamless ERP Integration – Sync with IFS Cloud for financials, inventory, and procurement
✔ Future-Ready Mobility – Offline-capable apps for remote locations

Transform field service from a cost center to a profit driver—with complete visibility and intelligence.

Mobile Field Service Excellence: Empower Your Technicians

Equip your field teams with IFS Mobile Field Service—a powerful, all-in-one toolkit designed to drive service excellence and transform technician productivity. From parts lookup to dynamic customer quoting, our solution puts everything your team needs right in their hands.

Key Capabilities for Field Success

• Real-Time Parts Management
  ✓ Instantly check inventory availability across warehouses
  ✓ Scan serial numbers to verify warranty coverage
  ✓ Reserve parts en route to reduce downtime
• On-Demand Customer Engagement
  ✓ Generate professional quotes onsite—close deals faster
  ✓ Upsell services with pre-approved recommendations
  ✓ Capture e-signatures for instant work approval
• Seamless Job Execution
  ✓ Access 3D manuals & IoT diagnostics offline
  ✓ Submit photo/video proof of service
  ✓ Automate time and expense tracking

Why Technicians Love IFS Mobile

✔ 50% Less Paperwork – Digital workflows replace manual forms
✔ 30% More Billable Hours – Faster job completion with AI-guided troubleshooting
✔ Gartner-Validated UX – Intuitive interface requires minimal training
✔ Military-Grade Security – Works online/offline with encrypted data

Turn every field visit into a revenue opportunity—with intelligent mobility.

Remote Assistance: Instant Expertise When You Need It Most

IFS Remote Assistance bridges the gap between your field teams and back-office experts—enabling real-time collaboration to diagnose and resolve issues faster, without costly site visits.

How It Works

• Live Expert Support
  ✓ Connect technicians with specialists via AR-guided video calls
  ✓ Annotate live camera feeds with digital markups
  ✓ Share 3D schematics & IoT data in context
• Proactive Problem Solving
  ✓ Reduce 72% of truck rolls with first-contact resolution
  ✓ Capture resolution knowledge for AI-powered troubleshooting
  ✓ Integrate with IFS Service Management for seamless case logging

Transformative Benefits

✔ 50% Faster Repairs – Solve complex issues in minutes, not days
✔ 30% Lower Costs – Minimize travel and repeat visits
✔ Upskilled Workforce – Junior techs learn from experts in real-time
✔ Future-Ready – Supports smart glasses and metaverse-ready interfaces

Turn every field technician into an instant expert—with IFS Remote Assistance.

Reverse Logistics & Repair Center Management

Maximize efficiency and visibility with IFS's end-to-end integrated solution for streamlined reverse logistics and warehouse repair processes. Optimize inventory and logistics operations, increase repair profitability, reduce carrying costs, and enhance customer satisfaction—all within a unified platform.

Key Benefits

✔ Seamless Process Integration

• Manage returns, refurbishment, and repairs in one workflow
• Automate sorting (repair/resell/recycle) with AI-driven rules

✔ Profitability Focus

• Increase aftermarket revenue by 25% with refurbished inventory
• Reduce inventory costs by 30% through parts recovery

✔ Customer-Centric Returns

• Accelerate RMA cycles by 40% with real-time tracking
• Boost NPS scores with transparent repair status updates

Why Industry Leaders Choose IFS:

• Gartner-recognized supply chain capabilities
• IoT-enabled condition monitoring for returned assets
• Native ERP integration for financial/warehouse sync

Transform returns from a cost center to a profit stream.

AI-Powered Workforce Planning & Scheduling

Transform labor efficiency with IFS's AI-driven workforce optimization—balancing skills, availability, and business priorities in real time.

Smart Scheduling Capabilities

✔ Predictive Demand Matching

• Auto-align staff levels with forecasted service calls/production needs
• Reduce underutilization by up to 35% with ML-driven patterns

✔ Dynamic Adjustment Engine

• Instantly replan schedules for emergencies/absences
• Optimize routes for field teams using traffic/weather AI

✔ Skills-Centric Dispatching

• Match technicians to jobs based on certifications, location, and tool requirements
• Auto-prioritize high-value contracts

Operational Impact

• 28% faster schedule creation
• 22% lower overtime costs (verified by Aberdeen Group)
• 15% increase in first-time fix rates

Why This Outperforms:

• Gartner-Validated algorithm accuracy
• Native IFS Cloud Integration – Syncs with HR, inventory, and service modules
• Explainable AI – Managers see logic behind recommendations

Shift from reactive to predictive workforce management.