Max Roberts, COO of IFS, commented on the announcement:

“We believe this recognition is an important, independent validation of our leadership in this market and further reinforces our differentiators, industry depth, and focus on innovation in service‑ and asset‑centric sectors. As the only vendor to hold the Customers’ Choice distinction for Field Service Management, this accolade is awarded to vendors whose scores meet or exceed the market average for both Overall Experience and User Interest & Adoption—and we at IFS are very proud to receive it.”

IFS’s Field Service Management solutions are built on AI‑integrated service‑management software designed to ensure service excellence, optimize workforce productivity, and grow service revenue. We believe customer feedback plays a critical role in shaping our product and enabling service‑focused organizations to accelerate growth and drive innovation.

This award is the latest in a series of Gartner honors for IFS. In 2023, IFS ranked #1 in revenue for the Enterprise Asset Management (EAM) segment for the third consecutive year in the Gartner Market Share: All Software Markets, Worldwide report. IFS was also named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Cloud ERP for Product‑Centric Enterprises.

Gartner Peer Insights Customers’ Choice recognizes vendors based on verified end‑user reviews. The distinction considers both review volume and overall user ratings. To ensure fairness, Gartner applies rigorous criteria to identify vendors with consistently high customer satisfaction. In addition to Field Service Management and Cloud ERP for Product‑Centric Enterprises, IFS was likewise honored as a Customers’ Choice for Cloud ERP in the Manufacturing sector.

Some excerpts from customers featured in the Peer Insights report:

“An outstanding product from an outstanding company.”
— Business Systems Analyst, Transportation

“I think IFS is an excellent solution. With IFS, we can continuously refine our workflows to deliver better services.”
— Systems Engineer, Telecommunications

“Great software that helps us complete daily tasks, and collecting feedback from field engineers is very easy.”
— Lead IFS Analyst, Manufacturing

Source: Gartner Peer Insights (Field Service Management)
https://www.gartner.com/reviews/market/field-service-management/vendor/ifs/product/ifs-field-service-management-software/reviews